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NAB Survey Phishing Scam

Outline
Message purporting to be from the National Australia Bank (NAB) claims that customers can earn a reward of $100 by clicking a link and filling in an online form.

Brief Analysis
The message is not from NAB and there is no reward. It is a phishing scam designed to trick recipients into giving their personal and financial information to Internet scammers. Similar scams are targeting customers of other major banks and companies. If you receive one of these emails, do not click on any links or open any attachments that it contains.


Example
Subject: NAB Memeber Satisfaction Survey! 100$ Money Guaranteed!

National Australia selected you to access our survey.

We need you to complete an account update so we can unlock your account.

To start , please open our website https://www.nab.com.au/survey/ and complete the form in order to receive your reward.

© 2013 National Australia - All rights reserved.


Detailed Analysis
According to this email, the National Australia Bank (NAB) is offering customers a reward of $100 in exchange for clicking a link and filling in a "Memeber Satisfaction Survey".

However the email is not from NAB and the promised reward is naught but a figment of a grubby scammer's imagination. Those who click the link as instructed will be taken to a bogus webpage that hosts the following "survey"


NAB Survey Phishing Form

A second portion of the form asks the victim to provide a large amount of personal and financial information:

NAB Phishing SCam Perosnal Info Form

Victims who fill in the form and click the "Next" button will be automatically redirected to the genuine NAB website. But, all of the information that they have submitted can be harvested by scammers and used to steal identities and commit credit card fraud.

In recent months, very similar scam messages have targeted customers of several other Australian banks, including Westpac and ANZ. Alternative versions claim to be from well-known companies such as McDonald's and Coke. All such scams use the promise of a monetary reward as a means of tricking people into divulging their personal and financial data.

While some such scam messages are fairly sophisticated, this one is quite crude. The spelling of the word "member" in the subject line is an immediate indication that the message may be suspect. Also, the scammers rather confusingly claim that users must also update details to "unlock" their accounts. This claim does not fit with the rest of the scam message and looks like it was taken from a different type of phishing scam.

No bank or company is ever likely to offer a substantial financial reward just for filling in an insignificant survey. And no legitimate entity would expect users to part with sensitive personal and financial data via an unsecure form. If you receive one of these messages, do not click any links or open any attachments that it contains.


Last updated: June 6, 2013
First published: June 6, 2013
By Brett M. Christensen
About Hoax-Slayer

References
Westpac 'Quick Survey' Phishing Scam
ANZ 'Quick 3-Question Survey' Phishing Scam
McDonald's Survey Phishing Scam Email
Coca Cola Survey Phishing Scam

© Brett M.Christensen, 2014. All Rights Reserved.

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